EmberJD https://www.emberjd.com/ Insurance since 1919 Thu, 09 Jun 2022 14:35:47 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.2 https://www.emberjd.com/wp-content/uploads/output-onlinepngtools-1.png EmberJD https://www.emberjd.com/ 32 32 Answering the phone https://www.emberjd.com/emberjd-blog/answering-the-phone/ Thu, 19 May 2022 10:19:14 +0000 https://www.emberjd.com/?p=9145 Thought we’d add our two-penneth worth regarding answering the phone, or as often the case not being able to speak to someone. Generally the call is picked up after a couple of rings, which doesn’t give any sort of comfort, as then on a call handling system. You make your selection, which may or may […]

The post Answering the phone appeared first on EmberJD.

]]>
Thought we’d add our two-penneth worth regarding answering the phone, or as often the case not being able to speak to someone. Generally the call is picked up after a couple of rings, which doesn’t give any sort of comfort, as then on a call handling system. You make your selection, which may or may not fit in with what you’re ring for and wait. The amount of time you wait and the number of times you give up and try again seems unlimited. The vast majority of home insurance providers seem to be bogged down in this never ending call handling way of doing things. You pay your money and make your choice. If you’re patient, the matter isn’t urgent, or if it can be handled another way, great. We know things can be frustrating, after all there are insurances that we the staff of Ember JD need that we don’t do, such as motor and pet, so know first-hand that answering the phone is an issue.

Would also like to add that we are surprised by the lack of insurance knowledge from some providers. Okay we understand that most, like us, act on a non-advisory basis. However that doesn’t mean that queries cannot be understood and answered using industry gained knowledge without over-stepping the provider’s regulatory status. It would seem that staff have no insurance knowledge what so ever.

No call handling system here!

What we offer is the ability to call us during office hours, 9am to 5pm Monday to Friday, excluding bank holidays and mostly get straight through. Okay there may be busy times when the line is engaged, but that’s not often. Would also add that having an engaged tone is better than a call handling service. At least you know that you can call back and with us most likely get through to a real person.

The post Answering the phone appeared first on EmberJD.

]]>
Garden Room Home Insurance https://www.emberjd.com/emberjd-blog/garden-room-home-insurance/ Thu, 28 Apr 2022 12:36:23 +0000 https://www.emberjd.com/?p=9119 Having a multi purpose building has many advantages, but what about cover for your garden room home insurance……The answer is making sure you have proper cover under your home buildings and contents policy, as it is impractical, uneconomical and probably impossible to insure separately. Anything to be with residential properties comes under the heading of […]

The post Garden Room Home Insurance appeared first on EmberJD.

]]>
Having a multi purpose building has many advantages, but what about cover for your garden room home insurance……garden_room_home_insuranceThe answer is making sure you have proper cover under your home buildings and contents policy, as it is impractical, uneconomical and probably impossible to insure separately. Anything to be with residential properties comes under the heading of home insurance, which incorporates buildings, contents and if required cover for personal possessions away from home. Adding specific, top-up covers is the way forward, if your policy provider can cater for this.

With regard to this topic, garden room home insurance, a few issues arise which would need sorting to ensure the insurance will respond in the event of a claim:
A garden room isn’t like an average shed or any other outbuilding, it usually costs much more. It’s designed to be a livable space, like an self-contained extension of your home. A policy may not class a garden room as a conventional outbuilding, under the definitions, due to the higher cost.
Another stand out point is the replacement cost of the contents, including personal possessions and may be business equipment kept in the garden room. Most policies have a limit for total contents kept in all domestic garages and outbuildings, which could be around £5,000. As the limit under the insured contents section is set within the policy wording, it is likely that your insurer won’t increase the sum insured, taking into account the probability of a higher sum being needed when factoring in the garden room.
Finally you may well have a garden room to use for both pleasure purposes and for business. May be the business element includes visitors. This should be disclosed to your insurer, as may alter the acceptance, premium cover or terms.

Link to the quote form

The post Garden Room Home Insurance appeared first on EmberJD.

]]>
Homes for Ukraine https://www.emberjd.com/emberjd-blog/homes-for-ukraine/ Tue, 12 Apr 2022 08:56:11 +0000 https://www.emberjd.com/?p=9091 A Government introduced scheme, Homes for Ukraine, where organisations and members of the public can volunteer to offer a home or a spare room to Ukrainian refugees. The commitment must be at least six months, subject to the necessary vetting process.  UK Government website There’s plenty of information out there about this scheme, but how […]

The post Homes for Ukraine appeared first on EmberJD.

]]>
A Government introduced scheme, Homes for Ukraine, where organisations and members of the public can volunteer to offer a home or a spare room to Ukrainian refugees. The commitment must be at least six months, subject to the necessary vetting process.  UK Government website

There’s plenty of information out there about this scheme, but how does it affect home insurance? First and foremost the home insurer must be informed of your intentions before it happens. Within documents there will be a section where the insurer must be advised of any changes to the occupancy and this would apply. In addition as the UK Government would be paying £350 per month, so our Ukrainian friends would be classed as paying guests. In addition it’s probable that your prospective guests will be in receipt of State benefits, which should also be raised with your insurer. Hopefully your insurer would accept this arrangement, as a necessity and would continue the cover. However you can not assume that your insurer will be OK with this arrangement or try searching for a vague answer online. You should make a specific inquiry to your insurer, which will then be recorded under your policy. Keeping your current policy running is the idea outcome, as generally it is not a good idea to cancel and switch insurers at any other time other than the renewal / expiry date.

Homes for Ukraine

If your current insurer cannot accommodate the Homes for Ukraine scheme, then please feel free to complete a quote form sharing your home with paying guests . Your Ukrainian guests would go under the same occupancy criteria as sharing your home with lodgers and page-link is on that basis. As above this would be an annual insurance quote and policy, which would continue, if after six months your Ukrainian guests move out and your home is solely owner occupied again.

If you will not be resident in the property, then the let home form for Homes for Ukraine would then be required for the purposes of providing a quote. landlord and tenant information

Slava Ukraini

Homes for Ukraine

 

 

 

The post Homes for Ukraine appeared first on EmberJD.

]]>
Domestic garages and outbuildings https://www.emberjd.com/emberjd-blog/domestic-garages-and-outbuildings/ Thu, 19 Dec 2019 10:58:26 +0000 https://www.emberjd.com/?p=8392 Under the buildings insurances we offer domestic garages and outbuildings are automatically insured, provided within the boundaries of the land belonging to the home. If you have an annexe, again within the land, this can also be insured under the one policy. We would need to know the occupancy of the annexe, so a quote […]

The post Domestic garages and outbuildings appeared first on EmberJD.

]]>
Under the buildings insurances we offer domestic garages and outbuildings are automatically insured, provided within the boundaries of the land belonging to the home. If you have an annexe, again within the land, this can also be insured under the one policy. We would need to know the occupancy of the annexe, so a quote for appropriate home and annexe insurance can be offered.
domestic garages and outbuildings

Should you work from home, whether it be clerical or manual work and use a home office or other outbuilding on your land, then it’s important to ensure that this is disclosed. If you have business visitors, including customers, to your home, this is more information that needs to be advised. Generally if cover can be provided, all business items and any stock, other than office equipment, would be excluded. As a rule home insurance policy wordings include cover for office equipment if you have home contents insurance cover. All liabilities connected to your occupation, business or profession would be excluded from cover and the policy would be endorsed accordingly. If you are running a small business from home and are looking for one policy combining the two, we would recommend a homeworker’s insurance, which are readily available by doing an internet search.

The post Domestic garages and outbuildings appeared first on EmberJD.

]]>
Fixtures and Fittings https://www.emberjd.com/emberjd-blog/fixtures-and-fittings/ Tue, 19 Nov 2019 13:30:13 +0000 https://www.emberjd.com/?p=8379 What is fixtures and fittings when it comes to insurance? In particular, with regard to leaseholders, what is considered buildings, so should be insured under the freeholder’s or management companies block policy. Then you have to factor in leaseholder’s installed and owned fixtures and fittings. This may be excluded from the block buildings insurance. Finally […]

The post Fixtures and Fittings appeared first on EmberJD.

]]>
What is fixtures and fittings when it comes to insurance? In particular, with regard to leaseholders, what is considered buildings, so should be insured under the freeholder’s or management companies block policy. Then you have to factor in leaseholder’s installed and owned fixtures and fittings. This may be excluded from the block buildings insurance. Finally there’s household goods, which should be insured under a contents insurance.

leaseholders fixtures and fittings

Whilst there is no set definition for what makes up fixtures and fittings, but as a general rule of thumb fixtures is an item or items that you would expect to find in a private dwelling that is bolted to the floor or walls. Fittings again would be an item you would find in a home that is free standing or hung by a nail or hook.

Fixtures examples

  • Light fitments, excluding the shades
  • Built in wardrobes and cupboards
  • Bathroom suites (sinks, baths, toilets and bidets)
  • Kitchen units

Fittings examples

  • Curtain rails
  • Free standing domestic appliances (ovens, refrigerators and washing machines)
  • Television aerials and satellite dishes

For a quote for a combined leaseholders improvements and contents insurance, please click on the link:

The post Fixtures and Fittings appeared first on EmberJD.

]]>
Leaseholders and kitchens https://www.emberjd.com/emberjd-blog/leaseholders-and-kitchens/ Wed, 27 Jun 2018 11:50:45 +0000 https://www.emberjd.com/?p=7984 Leaseholders and kitchens, or specifically what happens when a flat or maisonette leaseholder installs their own kitchen, is there cover under the freeholders buildings insurance….First things first we would suggest that the leaseholder checks with the freeholder or management company to see whether there is cover. Installing a new kitchen is a major financial investment […]

The post Leaseholders and kitchens appeared first on EmberJD.

]]>
Leaseholders and kitchens, or specifically what happens when a flat or maisonette leaseholder installs their own kitchen, is there cover under the freeholders buildings insurance….First things first we would suggest that the leaseholder checks with the freeholder or management company to see whether there is cover. Installing a new kitchen is a major financial investment and accidents can happen, such as a fire or escape of water damage. The average new kitchen costs an average £8,000 (2018), so as well as enjoying it you want to protect it as an investment and for a future sale of your home.

We offer leaseholders the opportunity to purchase cover for their kitchen or bathroom and other fixtures and fittings they have installed, as well as contents insurance under one policy.

Leaseholders and kitchens

leaseholders and kitchens

 

For a quote please use the link below.

Leaseholders Improvements Insurance

 

The post Leaseholders and kitchens appeared first on EmberJD.

]]>
Bathroom insurance https://www.emberjd.com/emberjd-blog/bathroom-insurance/ Wed, 29 Mar 2017 12:32:58 +0000 https://www.emberjd.com/?p=7784 Bathroom insurance, you certainly cannot insure just the one room in your home. All of the bathroom fittings would be covered under a buildings insurance. We are blogging about a fitted bathroom paid for by the leaseholder in a flat or maisonette. Depending on the wording under the freeholders or management company’s buildings insurance the […]

The post Bathroom insurance appeared first on EmberJD.

]]>
Bathroom insurance, you certainly cannot insure just the one room in your home. All of the bathroom fittings would be covered under a buildings insurance. We are blogging about a fitted bathroom paid for by the leaseholder in a flat or maisonette. Depending on the wording under the freeholders or management company’s buildings insurance the leaseholder’s bathroom may not be insured. kitchen insurance

When a leasehold takes the decision to replace the existing bathroom he or she is only thinking about the extra comfort this enhancement will bring, plus maybe more money on the selling price. It is unlikely they will realise that their investment may not be insured. Our advice is to check the block buildings insurance policy wording. If you kind yourselves in the situation where no cover applies then maybe we can help. We offer quotes and cover along with your contents insurance, with a variety of options for you to select.

Leaseholders for more details and a quote please follow the link: leaseholders improvements insurance

The post Bathroom insurance appeared first on EmberJD.

]]>
Kitchen insurance https://www.emberjd.com/emberjd-blog/kitchen-insurance/ Thu, 16 Mar 2017 11:34:30 +0000 https://www.emberjd.com/?p=7745 What do we mean by kitchen insurance? Afterall isn’t a fitted kitchen automatically covered under a buildings insurance, as a permanent fixtures and fittings. We are referring to a kitchen fitted by a leaseholder in a flat or maisonette, which as fitted and paid for by the leaseholder may not be insured under the freeholders […]

The post Kitchen insurance appeared first on EmberJD.

]]>
What do we mean by kitchen insurance? Afterall isn’t a fitted kitchen automatically covered under a buildings insurance, as a permanent fixtures and fittings. We are referring to a kitchen fitted by a leaseholder in a flat or maisonette, which as fitted and paid for by the leaseholder may not be insured under the freeholders block buildings insurance. If this is of interest to you we recommend checking with your freeholder over the scope of the block buildings insurance. kitchen insurance

A new fitted kitchen usually costs from £3,000 upwards, so a major outlay for anyone. This is an asset that is worth protecting in the event of insured damage, such as a fire or escape of water damage. We offer a solution if you find that your kitchen is not covered under the block policy. A policy with a quality insurer that is much more than just kitchen insurance. Other permanent fixtures and fittings not insured by the block policy would also be insured, like fitted bathroom, internal doors, leaseholder’s own flooring and other small fixtures and fittings. We sell this insurance along with contents insurance, with a combined discount.

Leaseholders for more details and a quote please follow the link: leaseholders improvements insurance

The post Kitchen insurance appeared first on EmberJD.

]]>
Live in landlord https://www.emberjd.com/emberjd-blog/live-in-landlord/ Thu, 03 Nov 2016 10:53:57 +0000 https://www.emberjd.com/?p=7451 When you think of a live in landlord Rising Damp and Rigsby comes to mind. These days the modern version is very different. Co-habitating with tenants, lodgers or longer term paying guests ticks numerous boxes. Instead of a collection of individuals living very separate lives, with a live in landlord main activity being trying to […]

The post Live in landlord appeared first on EmberJD.

]]>
Live in Landlord When you think of a live in landlord Rising Damp and Rigsby comes to mind. These days the modern version is very different. Co-habitating with tenants, lodgers or longer term paying guests ticks numerous boxes. Instead of a collection of individuals living very separate lives, with a live in landlord main activity being trying to find fault with his or her paying guests, it’s now more about being a partnership. Community spirit thriving under one roof.

As a live in landlord you need the right cover taking into account the circumstances. If you live in a house or bungalow we recommend insuring your buildings and contents insurance under one policy. Should you live in a flat or maisonette then we can offer contents insurance.

Live in landlord legal liability insurance

Whether you require a combined policy, or just contents insurance our policies including legal liabilities for accidents to paying guests. Meaning if the unthinkable happens and you are liable for injury or property damage our policy includes up to £2,000,000 liability cover, plus legal expenses. You contact the insurer’s claim department and give the details of the incident, then the insurer will take over. They will need with all third party correspondence, whether it be from the claimant or solicitor using their experience and resources. Taking the weight of dealing with legal paperwork off your shoulders. A worthwhile cover extension, which hopefully you will never need, but sometimes the unlikely happens.

Temporary accommodation and loss of rent

Cost of alternative accommodation and loss of rent cover is automatically included. Up to 20% of your contents and / or buildings and contents sums insured. If you rely on your income from paying guests this insurance will help protect your cash flow. In the event of a big claim under the policy making your home uninhabitable.

We hope that our policy will meet your requirements. For a quote please click on the quote button below:

Quote>

The post Live in landlord appeared first on EmberJD.

]]>
West Byfleet https://www.emberjd.com/emberjd-blog/west-byfleet/ Fri, 14 Oct 2016 12:03:01 +0000 https://www.emberjd.com/?p=7434 We moved to West Byfleet in May 2014 and overall the move for our company has been a positive one. Our office located in Phoenix House is within a five minute walk from the West Byfleet train station. A main line station stop to London Waterloo. Close to train hubs at Woking and Guildford. The […]

The post West Byfleet appeared first on EmberJD.

]]>
We moved to West Byfleet in May 2014 and overall the move for our company has been a positive one. Our office located in Phoenix House is within a five minute walk from the West Byfleet train station. A main line station stop to London Waterloo. Close to train hubs at Woking and Guildford. The latter station served by South West trains and Great Western railways.

We are also within two miles of the M25 and the A3, so around ten minutes drive away. The village or small town of West Byfleet has a good range of shops, including a Waitrose store and three charity shops. 240px-west_byfleet_station_approach_geograph_2266720

The post West Byfleet appeared first on EmberJD.

]]>