A list of insurer claims contact phone numbers for home and commercial insurance. For customers with existing policies via Ember JD.

Should you wish to make a claim, please make contact with your insurer’s claims department as soon as possible, so the matter can be dealt with.

Allianz
Block of flats, commercial property and landlord lets: 08448 710 789.

ALPS Family Legal Expenses & Landlord Legal Expenses
Refer to your policy wording for the contact number.

AXA
Block of flats and commercial property: 0345 6002716,
employers and public liability: 0870 8507132.

Aviva
Block of flats, commercial property and offices: 0800 0151498,
home buildings and contents: 0800 012345.

Cherish
Holiday home: 0800 197 2770 or 01255 871 965.

Covea
Employers and public liability and shops: 0844 902 0790,
home buildings and contents: 0844 902 0789.

Ember JD Household Scheme – policies incepted or renewed from 01/01/2025 onwards:

Home buildings, contents and all other property, policy numbers beginning with EM:
Telephone: 0344 557 7854 or Email: PropertyClaims@Innovation.Group
(Opening Hours 8am to 6pm Monday to Friday, plus an Out of Office Team providing First Notification of Loss service).

Legal liability claims, policy numbers beginning with EM:
Telephone: 0344 557 6246 or Email: bspoke@kennedyslaw.com
(Opening Hours 9am to 5pm Monday to Friday).

Midas Underwriting
Home buildings and contents, holiday home and landlords lets: 0845 600 9260.

Pen Underwriting
Landlord lets: 0345 072 9957.

RSA
Home buildings and contents: 0870 1650521.

Towergate
Landlord lets and holiday home: 01708 777720,
whilst overseas: 0044 1708 777720.

Zurich
Commercial property and offices: 08453 002 055,
home buildings and contents: 0845 601 0869,
Zurich emergency assistance: 0845 712 5220.